Shipping & Pre orders

Last updated: 2/09/26

Where we deliver

TLWH currently delivers to addresses within Australia. We do not currently offer international delivery.

Pre-orders

Some TLWH products are offered on a pre-order basis. A pre-order means the product is not ready for immediate dispatch and will be produced or received by us after your order is placed.

Pre-order products will be clearly identified on the relevant product page before purchase. The estimated dispatch period for the current release is 2-3 weeks. This is an estimate rather than a guaranteed delivery date.

We will provide updates if the expected dispatch timing changes materially. If we cannot fulfil your pre-order, we will contact you and provide a full refund to your original payment method.

If an order contains both pre-order and in-stock products, we may hold the full order and send it together once all products are ready. If you would like an available item sent separately, contact us at tlwhprojects@gmail.com before placing your order. Additional postage may apply.

Cancelling a pre-order

You may request cancellation of a pre-order for a full refund at any time before it has been dispatched. Once an order has been dispatched, our Returns & Exchanges Policy applies.

To request cancellation, email with your name and order number. We cannot guarantee that a cancellation request can be completed if the parcel has already been processed or dispatched.

Shipping charges

Shipping charges are shown at checkout before payment. Any free-shipping offer and its conditions will also be displayed on the website or at checkout.

Delivery timeframes

Once your order has been dispatched, estimated delivery within Australia is 2–7 business days]. Regional and remote areas may take longer.

Delivery timeframes are estimates and may be affected by carrier delays, weather, public holidays or other events outside our reasonable control. We will help you investigate a delayed parcel where reasonably possible.

Tracking

When tracking is available, you will receive a dispatch confirmation email containing your tracking details. Please allow time for the carrier’s tracking system to update.

Delivery details

Customers are responsible for providing a complete and accurate delivery address. Please contact as soon as possible if you notice an error. We cannot guarantee changes after an order has been processed.

If a parcel is returned to us because the address supplied was incomplete or incorrect, or because it was not collected, we may ask you to pay the reasonable cost of redelivery. This does not limit any rights you may have under the Australian Consumer Law.

Lost or damaged parcels

If tracking shows an unusual delay, your parcel appears lost, or it arrives damaged, contact us at tlwhprojects@gmail.com with your order number and any relevant photographs. We will review the issue and work with the delivery provider. Nothing in this policy limits your rights under the Australian Consumer Law.